Frequently Asked Questions
Everything you need to know about your home appliance parts and orders.
How do I ensure I am ordering the correct part for my appliance?
To ensure compatibility, please check the model number located on your appliance's compliance plate. You can use our search bar to filter by model or contact our support team with your model details for verification.
What is your shipping policy and how long does delivery take?
We ship nationwide via trusted couriers. Orders for in-stock items are typically processed within 24 hours. Standard delivery takes 3-7 business days, while express options are available at checkout for urgent repairs.
Do you offer a warranty on electrical components?
Yes, all our spare parts come with a standard 12-month manufacturer's warranty against defects. Please note that warranties may be voided if the part is not installed by a licensed electrical professional.
What is your return policy for incorrectly ordered parts?
We accept returns within 30 days of purchase, provided the item is in its original, unopened packaging and has not been installed. A restocking fee may apply to certain specialized components.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Zip to make your home maintenance more affordable.